Bad Customer Service

I received a messege that I owing R1455,13. I called on the 4 March 2024 and after submitted my proof of payments, still my balance but not upadated.

I called again on 19 March 2024, I requested the statement till today have not received it, but they expect me to pay the balance while I dont have proof that I`m owing that much. Until I get that statement I won`t pay.

I am disconnected and I am working from home. If you don`t send me a statement by Wendsday 27/03/204, I will subscribe to another network that is able to provide service to its customers.