Bad connection

I just spoke to an agent, I just forgot her name. She helped with getting us connected again. The line is working properly. She helped me do a speed test and showed me ways to get me connected again.

It barely gives me an issue but this month it’s been frustrating. I just used the speed test thing and the speed has decreased. I’m hoping it’s a January issue but overall I love love all the agents that have helped me throughout the course of the week. I’m grateful for such people who are patient even when I get to be harsh because of frustration. A lot of people in the neighborhood use it and I barely hear people complain. When there’s an issue or scheduled maintenance we all get a 2 to 3 days notice and I appreciate that level of professionalism. Keep up the great work.

Back at again with the same issue, I can’t search any web on my phone and none of the posts on my socials show images. Videos play and pause indicating no internet service. I tried doing the speed test thing but it says “cannot connect to server”. I work from home and this is causing me issues, I don’t understand what’s happening this month it’s like I encounter the same problems each day. Can someone maybe give me a different alternative as to what to do because I’m out of ideas at this point.