Bad billing service

Subject: Urgent: Billing Inconvenience and Refund Request

To Whom It May Concern,

I am writing to express my deep dissatisfaction with the billing issue I have experienced with your services.

Around two months ago, your agent Itumeleng from Kagiso assisted me in setting up my account. Our agreement was that the first payment would be processed via debit order, and thereafter, I would make payments in cash over the counter. I agreed to this and subscribed to your services based on that understanding.

We are now in the third month, and I recently noticed that a debit order was processed without my consent. This directly contradicts the initial agreement. When I contacted your call centre this morning, I was told that my agreement was “null and void” and that someone had failed to disable the recurring debit order instruction. This explanation is unacceptable and points to negligence on your side.

I want this issue resolved immediately.

I am requesting a full refund