Appreciation for Net99's Nonhlanhla Kumalo

Hello Net99

To Nonhlanhla Kumalo

Kindly accept my gratittude and appreciation for your prompt response. Your intervention yielded results and im a happy customer my wi-fi is active and my daughter will do her school work without fearing that the data will be depleted.

Mam you should be the face of Net99 and i was frustrated since i paid last week on the 29th of February i was told that installation and activation will take 72 hours but my wi-fi was installed and activated today the 8th of March almost 8 days after payment-thanks to you. You promised to send the installers at 10h00 they didnt arrive at that time because they got lost and you promised to phone 30 minutes after 10 and you did phone at 10h25 checking how far are the installers-after realising that they haven't arrived you promised to revert back to me-within minutes they came and whilst they were busy you called again and im excited because the level of professionalism that you showed me made me even forget that i was frustrated not so long ago-you again phoned at 13h50 to check if i received a password and my wi-fi is activated and i can safely say that im proud to be part of Net99 family.

To your superiors they are having a dedicated and committed employee i wish all your employees can emulate and be committed like mam Nonhlanhla Kumalo. Lastly try to arrange courses for your employees especially the ones that interact with us in various communities its important to do that if you havent started already-some dont have good customer service-this should not be construed as a complain towards anyone but a suggestion that can help your company going foward.

Thank you and continue to shine Mam Nonhlanhla Kumalo you saved the prestige of your company with your positive interaction.