PS
Priscilla S
1 reviews | Active since Jul 2025
13 Jul 2025, 16:55
Account reconnection
Paid for my wifi earlier today but still not activated. I called their call centre and was caller 1 until I ran out of airtime. Requested a call back only to be called back to being number 1 for so long. I just want my wifi reactivated. Why is it such a mission? Is there a reconnection fee I need to pay? How much is it and who helps me with such info if I can't even get assistance on call ....I'm livid...
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Replies (2)
Net Nine Nine's replyOfficial
14 Jul 2025, 08:04Good morning Priscilla.
We're very sorry to hear there's been a delay in getting your service reactivated. We'll speak with the team and investigate what's gone wrong here, and someone will be in touch to get your service experience with Net Nine Nine on track.
Thank you for bringing this to our attention.
We're very sorry to hear there's been a delay in getting your service reactivated. We'll speak with the team and investigate what's gone wrong here, and someone will be in touch to get your service experience with Net Nine Nine on track.
Thank you for bringing this to our attention.
Net Nine Nine's reply14 Jul 2025, 08:04
Official
Good morning Priscilla.
We're very sorry to hear there's been a delay in getting your service reactivated. We'll speak with the team and investigate what's gone wrong here, and someone will be in touch to get your service experience with Net Nine Nine on track.
Thank you for bringing this to our attention.
We're very sorry to hear there's been a delay in getting your service reactivated. We'll speak with the team and investigate what's gone wrong here, and someone will be in touch to get your service experience with Net Nine Nine on track.
Thank you for bringing this to our attention.
Net Nine Nine's replyOfficial
14 Jul 2025, 08:07Morning Priscilla,
I sincerely apologise for the bad service you have received from us. This is not the experience we wish our clients to have using our packages. I have escalated your account to our support team and a representative will be in touch.
I sincerely apologise for the bad service you have received from us. This is not the experience we wish our clients to have using our packages. I have escalated your account to our support team and a representative will be in touch.
Net Nine Nine's reply14 Jul 2025, 08:07
Official
Morning Priscilla,
I sincerely apologise for the bad service you have received from us. This is not the experience we wish our clients to have using our packages. I have escalated your account to our support team and a representative will be in touch.
I sincerely apologise for the bad service you have received from us. This is not the experience we wish our clients to have using our packages. I have escalated your account to our support team and a representative will be in touch.