JM
JOHANNES M

1 reviews | Active since Nov 2019

03 Feb 2026, 09:21

Account

Good day , my account is suspended is it possible for you guys to reactivate my account and will settle the whole amount this coming Friday.

0
Replies (1)
Net Nine Nine
Net Nine Nine's reply03 Feb 2026, 11:44
Official
Good morning Johannes, 

Unfortunately, we are unable to reactivate the account without payment, as our system does not allow temporary reactivation or manual overrides unless the subscription is fully paid. This process is automated to ensure consistent and fair application of our billing policies across all accounts, prevent billing discrepancies, and maintain the integrity of our network services. Allowing partial or temporary reactivation could result in service misuse, inaccurate account balances, and system conflicts. Once payment is received and successfully processed, the system will automatically update the account status and make it eligible for reactivation without further intervention.