PP
Phumlani P
1 reviews | Active since Jul 2024
04 Apr 2026, 14:40
***********
I would give them less than zero star if it was possible, I have never come across a service provider this ***********, their internet always experiencing technical issues, no communication, lately they keep you waiting in line at number one then just drops the call without attending to you, they claim to be be proud of their service which is non existent. I'm writing about my area in Queenstown, since the installation of this Fibre line I've had headache after headache because I use money to buy data for everyone at home while I still have to pay a service provider at the end of the month. I regret my decision of canceling my previous lte services. I just want these people to remove their infrastructure in my property I'm done with them I have tolerated way too much of their nonsense.
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Replies (2)
Net Nine Nine's replyOfficial
04 Apr 2026, 15:18Good afternoon Phumlani.
We sincerely apologize for the frustration and inconvenience you’ve experienced. Your concerns are completely valid, and we deeply regret the repeated technical issues, long waiting times, and lack of communication you’ve encountered. No one should have to face this level of difficulty, especially when relying on our service for daily needs.
Please know that your feedback is taken very seriously. Our team is committed to understanding exactly what went wrong in your area and working toward a resolution. While we cannot undo the challenges you’ve faced, we want to ensure that your concerns are addressed promptly and professionally. If you are open to it, we encourage you to contact our dedicated support channels, including our social media support team available after hours, so we can provide direct assistance and discuss the next steps for your account and service.
We deeply appreciate your patience and the opportunity to correct this situation, and we are committed to taking your concerns seriously.
We sincerely apologize for the frustration and inconvenience you’ve experienced. Your concerns are completely valid, and we deeply regret the repeated technical issues, long waiting times, and lack of communication you’ve encountered. No one should have to face this level of difficulty, especially when relying on our service for daily needs.
Please know that your feedback is taken very seriously. Our team is committed to understanding exactly what went wrong in your area and working toward a resolution. While we cannot undo the challenges you’ve faced, we want to ensure that your concerns are addressed promptly and professionally. If you are open to it, we encourage you to contact our dedicated support channels, including our social media support team available after hours, so we can provide direct assistance and discuss the next steps for your account and service.
We deeply appreciate your patience and the opportunity to correct this situation, and we are committed to taking your concerns seriously.
Net Nine Nine's reply04 Apr 2026, 15:18
Official
Good afternoon Phumlani.
We sincerely apologize for the frustration and inconvenience you’ve experienced. Your concerns are completely valid, and we deeply regret the repeated technical issues, long waiting times, and lack of communication you’ve encountered. No one should have to face this level of difficulty, especially when relying on our service for daily needs.
Please know that your feedback is taken very seriously. Our team is committed to understanding exactly what went wrong in your area and working toward a resolution. While we cannot undo the challenges you’ve faced, we want to ensure that your concerns are addressed promptly and professionally. If you are open to it, we encourage you to contact our dedicated support channels, including our social media support team available after hours, so we can provide direct assistance and discuss the next steps for your account and service.
We deeply appreciate your patience and the opportunity to correct this situation, and we are committed to taking your concerns seriously.
We sincerely apologize for the frustration and inconvenience you’ve experienced. Your concerns are completely valid, and we deeply regret the repeated technical issues, long waiting times, and lack of communication you’ve encountered. No one should have to face this level of difficulty, especially when relying on our service for daily needs.
Please know that your feedback is taken very seriously. Our team is committed to understanding exactly what went wrong in your area and working toward a resolution. While we cannot undo the challenges you’ve faced, we want to ensure that your concerns are addressed promptly and professionally. If you are open to it, we encourage you to contact our dedicated support channels, including our social media support team available after hours, so we can provide direct assistance and discuss the next steps for your account and service.
We deeply appreciate your patience and the opportunity to correct this situation, and we are committed to taking your concerns seriously.
PP
Phumlani P's updateReviewer Update
04 Apr 2026, 15:27Wow! That was a quick reply on this platform. Today in the morning I called your 087 number and was informed I was number 8 in line so I waited till I was number 1, a slot I stayed on for 20 minutes before I was cut off and sent to a line where I was asked to rate your services. Which services? Hence my call was cut off and not attended to. Again in the afternoon I made another call and I was number 12 on the line , I stayed on line till I was number 1 again, same thing happened I stayed on that slot for over 20 minutes before I was cut off again, this coming from people who claim getting me connected is their number 1 priority. I am still without internet. You guys really take your clients fools.
PP
Phumlani P's update04 Apr 2026, 15:27
Reviewer Update
Wow! That was a quick reply on this platform. Today in the morning I called your 087 number and was informed I was number 8 in line so I waited till I was number 1, a slot I stayed on for 20 minutes before I was cut off and sent to a line where I was asked to rate your services. Which services? Hence my call was cut off and not attended to. Again in the afternoon I made another call and I was number 12 on the line , I stayed on line till I was number 1 again, same thing happened I stayed on that slot for over 20 minutes before I was cut off again, this coming from people who claim getting me connected is their number 1 priority. I am still without internet. You guys really take your clients fools.