1 reviews | Active since Feb 2023
20/20
For the past two weeks it's been a struggle to get a conclusive response from net99 regarding the R379 package. On their pamphlets it says clients get 20mbps downloads and 20mbps uploads only to discover that I'm only getting 10mbps of uploads on my app.
I've sent emails with attachments and none of them were responded to and my tickets got closed without a resolution. I asked both the sales rep and the stewart to explain the inconsistencies in all 3 pamphlets (the one I got prior to installing, the one I recieved on the day of installation, and the most recent one) which shows different upload and download speeds specifically on the R379 package.
I asked for the issue to be escalated and rectified, till today I haven't received an answer or an update on my package. This is blatant false advertising - proof is on your pamphlets.
Another thing I noticed is that Support is only available for certain hours. There were times where there was no internet during the night and I had to wait for 8am to lodge a complaint.
We do sincerely apologise for this confusion and misprint with the flyers. We're glad that Jabulani did make contact with you to explain everything with you, the package is indeed a twenty/ten mbps line.
Our Social Media team does work from eight am until eight pm during the weekday and our Support Team is fully operational from eight am until nine pm everyday of the week if you do need assistance. The ticketing system is also always operational and when our team is working, the tickets will be assigned and responded on by our Support Team when they are on shift.
Again we would like to say sorry and hope no further trouble or confusion comes up. If it does, please do not hesitate to reach out to us on our various channels such as our call centre, social media or our ticketing system.
Best regards,
We do sincerely apologise for this confusion and misprint with the flyers. We're glad that Jabulani did make contact with you to explain everything with you, the package is indeed a twenty/ten mbps line.
Our Social Media team does work from eight am until eight pm during the weekday and our Support Team is fully operational from eight am until nine pm everyday of the week if you do need assistance. The ticketing system is also always operational and when our team is working, the tickets will be assigned and responded on by our Support Team when they are on shift.
Again we would like to say sorry and hope no further trouble or confusion comes up. If it does, please do not hesitate to reach out to us on our various channels such as our call centre, social media or our ticketing system.
Best regards,