MYOPENCLOZET
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
MYOPENCLOZET
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Dec '25 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGN
Gugu N
1 reviews | Active since Jan 2021
14 Jul 2026, 14:13
Extremely Disappointed – Poor Quality, Unfair Return Policy & Non-Existent Customer Service
I am incredibly disappointed with my experience with My Open Clozet, especially as someone who genuinely enjoys supporting local South African brands. I purchased a coat dress for R1,800, expecting a premium-quality garment based on the images advertised. Unfortunately, the reality was very different. The material quality fell far below my expectations for an item at this price point, and the fit simply did not work for me. What made matters worse was the customer service. My order was delivered incomplete, with the belt missing. The missing belt only arrived several days later after I reported the issue. Once I had the complete outfit and tried it on, I immediately requested to return it, believing I was well within the return period because the order had only been fully delivered at that point. Instead of acknowledging their own oversight in delivering an incomplete order, My Open Clozet simply re**** on a generic response quoting their 5-day return policy and refused to consider the actual circumstances of my case. There was no accountability whatsoever. Since then, I have sent numerous emails, WhatsApp messages and Instagram messages in an attempt to resolve the matter professionally. The result? Silence. Messages are ignored, emails go unanswered, and there appears to be no genuine interest in resolving customer complaints. I have now had to escalate the matter to the Consumer Goods and Services Ombud, where the supplier has reportedly also failed to respond. This experience has left me extremely disappointed because I had every intention of becoming a repeat customer. I was even planning to purchase several more items, including custom-made pieces. Sadly, this experience has completely changed my perception of the brand and to my surprise a few colleagues and friends that have bought from this brand have also expressed some dissatisfaction with the quality of certain items. My advice to prospective customers is simple: Be absolutely certain about your purchase before ordering. Do not rely on the advertised return policy if anything goes wrong. Be prepared for significant challenges if you need after-sales support or wish to return an item. Consider carefully whether you are comfortable purchasing from a business that, in my experience, has been extremely difficult to engage with once a problem arises. I would also like to hear from other customers. Has anyone else experienced difficulties with My Open Clozet's returns process, customer service, or communication? If so, how was your matter resolved? I sincerely hope My Open Clozet uses this feedback constructively to improve its product quality, customer communication, and after-sales service. Supporting local businesses should be a positive experience, not one that leaves customers feeling ignored and without recourse.
Helpful (0)
|Replies (0)GN
Gugu N
1 reviews | Active since Jan 2021
14 Jul 2026, 14:13
Extremely Disappointed – Poor Quality, Unfair Return Policy & Non-Existent Customer Service
I am incredibly disappointed with my experience with My Open Clozet, especially as someone who genuinely enjoys supporting local South African brands. I purchased a coat dress for R1,800, expecting a premium-quality garment based on the images advertised. Unfortunately, the reality was very different. The material quality fell far below my expectations for an item at this price point, and the fit simply did not work for me. What made matters worse was the customer service. My order was delivered incomplete, with the belt missing. The missing belt only arrived several days later after I reported the issue. Once I had the complete outfit and tried it on, I immediately requested to return it, believing I was well within the return period because the order had only been fully delivered at that point. Instead of acknowledging their own oversight in delivering an incomplete order, My Open Clozet simply re**** on a generic response quoting their 5-day return policy and refused to consider the actual circumstances of my case. There was no accountability whatsoever. Since then, I have sent numerous emails, WhatsApp messages and Instagram messages in an attempt to resolve the matter professionally. The result? Silence. Messages are ignored, emails go unanswered, and there appears to be no genuine interest in resolving customer complaints. I have now had to escalate the matter to the Consumer Goods and Services Ombud, where the supplier has reportedly also failed to respond. This experience has left me extremely disappointed because I had every intention of becoming a repeat customer. I was even planning to purchase several more items, including custom-made pieces. Sadly, this experience has completely changed my perception of the brand and to my surprise a few colleagues and friends that have bought from this brand have also expressed some dissatisfaction with the quality of certain items. My advice to prospective customers is simple: Be absolutely certain about your purchase before ordering. Do not rely on the advertised return policy if anything goes wrong. Be prepared for significant challenges if you need after-sales support or wish to return an item. Consider carefully whether you are comfortable purchasing from a business that, in my experience, has been extremely difficult to engage with once a problem arises. I would also like to hear from other customers. Has anyone else experienced difficulties with My Open Clozet's returns process, customer service, or communication? If so, how was your matter resolved? I sincerely hope My Open Clozet uses this feedback constructively to improve its product quality, customer communication, and after-sales service. Supporting local businesses should be a positive experience, not one that leaves customers feeling ignored and without recourse.
0
Replies (0)AT
Alicia T
1 reviews | Active since Jun 2026
10 Jun 2026, 18:17
Garment Received Does Not Match Advertised Quality – No Response to Formal Complaint
I am extremely disappointed with my experience purchasing from MYOPENCLOZET. I purchased a garment online for R2200 after viewing the product photographs and description on the company’s website. As MYOPENCLOZET operates exclusively online, my purchasing decision was based entirely on the representations made on the website. The garment was delivered on 24 May 2026. On 25 May 2026, I contacted the company to request an exchange due to sizing concerns. My request was declined on the basis that the item was allegedly a sale item. Upon further inspection of the garment, I identified a number of concerns regarding the quality and workmanship of the product. These included noticeable differences between the garment advertised and the garment supp****, including sleeve construction, lining attachment, overall finishing, and fabric quality. In my opinion, the item received does not reflect the premium quality presented in the advertising or the price paid. I documented my concerns with photographs and comparison images and submitted a formal written complaint requesting a refund. Despite my efforts to resolve the matter directly and professionally, my complaint has been ignored for more than seven business days. I have retained proof of purchase, proof of payment, photographs of the garment received, screenshots of the advertised product, and copies of all correspondence. I am sharing this experience to make other consumers aware and in the hope that the company will engage constructively and resolve the matter. I remain willing to resolve this issue amicably.
Helpful (0)
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Alicia T
1 reviews | Active since Jun 2026
10 Jun 2026, 18:17
Garment Received Does Not Match Advertised Quality – No Response to Formal Complaint
I am extremely disappointed with my experience purchasing from MYOPENCLOZET. I purchased a garment online for R2200 after viewing the product photographs and description on the company’s website. As MYOPENCLOZET operates exclusively online, my purchasing decision was based entirely on the representations made on the website. The garment was delivered on 24 May 2026. On 25 May 2026, I contacted the company to request an exchange due to sizing concerns. My request was declined on the basis that the item was allegedly a sale item. Upon further inspection of the garment, I identified a number of concerns regarding the quality and workmanship of the product. These included noticeable differences between the garment advertised and the garment supp****, including sleeve construction, lining attachment, overall finishing, and fabric quality. In my opinion, the item received does not reflect the premium quality presented in the advertising or the price paid. I documented my concerns with photographs and comparison images and submitted a formal written complaint requesting a refund. Despite my efforts to resolve the matter directly and professionally, my complaint has been ignored for more than seven business days. I have retained proof of purchase, proof of payment, photographs of the garment received, screenshots of the advertised product, and copies of all correspondence. I am sharing this experience to make other consumers aware and in the hope that the company will engage constructively and resolve the matter. I remain willing to resolve this issue amicably.
0
Replies (0)KT
Kgaugelo T
1 reviews | Active since Mar 2021
30 Dec 2025, 07:33
MYOPENCLOZET
I purchased a garment from MYOPENCLOZET which was delivered by the courier guy on the 23rd of December. On the same day I sent an email to request an exchange of the garment because I was not Happy with the quality of the dress and the workmanship. I paid R1600 for that dress and they are refusing to exchange my dress for something else or my money back!!! This is ridiculous and completely unacceptable!!! Do yourself a favour and don’t buy from MYOPENCLOZET!!!! Terrible Customer Service. They don’t care about their clients and I will never buy from them Again!!!!! Total ****
Helpful (0)
|Replies (0)KT
Kgaugelo T
1 reviews | Active since Mar 2021
30 Dec 2025, 07:33
MYOPENCLOZET
I purchased a garment from MYOPENCLOZET which was delivered by the courier guy on the 23rd of December. On the same day I sent an email to request an exchange of the garment because I was not Happy with the quality of the dress and the workmanship. I paid R1600 for that dress and they are refusing to exchange my dress for something else or my money back!!! This is ridiculous and completely unacceptable!!! Do yourself a favour and don’t buy from MYOPENCLOZET!!!! Terrible Customer Service. They don’t care about their clients and I will never buy from them Again!!!!! Total ****
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Replies (0)