Garment Received Does Not Match Advertised Quality – No Response to Formal Complaint

I am extremely disappointed with my experience purchasing from MYOPENCLOZET. I purchased a garment online for R2200 after viewing the product photographs and description on the company’s website. As MYOPENCLOZET operates exclusively online, my purchasing decision was based entirely on the representations made on the website. The garment was delivered on 24 May 2026. On 25 May 2026, I contacted the company to request an exchange due to sizing concerns. My request was declined on the basis that the item was allegedly a sale item. Upon further inspection of the garment, I identified a number of concerns regarding the quality and workmanship of the product. These included noticeable differences between the garment advertised and the garment supp****, including sleeve construction, lining attachment, overall finishing, and fabric quality. In my opinion, the item received does not reflect the premium quality presented in the advertising or the price paid. I documented my concerns with photographs and comparison images and submitted a formal written complaint requesting a refund. Despite my efforts to resolve the matter directly and professionally, my complaint has been ignored for more than seven business days. I have retained proof of purchase, proof of payment, photographs of the garment received, screenshots of the advertised product, and copies of all correspondence. I am sharing this experience to make other consumers aware and in the hope that the company will engage constructively and resolve the matter. I remain willing to resolve this issue amicably.