NPS Score
-100
Recommended: Unlikely
Oct '26 - Oct '26
Frequently Asked Questions About Mweb Customer Care
How is Mweb Customer Care rated on Hellopeter?
Hellopeter has tracked Mweb Customer Care across 3 reviews. Mweb Customer Care hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Mweb Customer Care? Write a review to help others decide.
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2024
Don't waste your time with Mweb. Find another service provider.
Based on the previous reviews I'm reluctant to waste too much time explaining how incredibly difficult it is to get a problem resolved at Mweb. I am unable to get anyone on the phone after being on hold for close to an hour. On one occasion I was simply cut off. On another I was disconnected from the person who was supposed to be helping. They did not call back Mweb stopped debiting the credit card online for payment and when I go online and try to make a payment I get a message that says "Eish...." The app is also disappointing. Puseletso, on the app, basically concluded there was nothing she could do to resolve this problem and sent the banking details for Mweb. To keep the service active going forward, I now need to go into my banking app and send the payment on a monthly basis, versus the automatic debit which costs me no additional time. Eish! This I guess is the real message from Mweb. Sort yourself out or find another service provider. The search begins...
1 reviews | Active since Jul 2024
Don't waste your time with Mweb. Find another service provider.
Based on the previous reviews I'm reluctant to waste too much time explaining how incredibly difficult it is to get a problem resolved at Mweb. I am unable to get anyone on the phone after being on hold for close to an hour. On one occasion I was simply cut off. On another I was disconnected from the person who was supposed to be helping. They did not call back Mweb stopped debiting the credit card online for payment and when I go online and try to make a payment I get a message that says "Eish...." The app is also disappointing. Puseletso, on the app, basically concluded there was nothing she could do to resolve this problem and sent the banking details for Mweb. To keep the service active going forward, I now need to go into my banking app and send the payment on a monthly basis, versus the automatic debit which costs me no additional time. Eish! This I guess is the real message from Mweb. Sort yourself out or find another service provider. The search begins...
1 reviews | Active since Nov 2015
Frustrated
To Whom It May Concern, Dealing with your company has become an exercise in sheer frustration, and frankly, your online chat service is an abomination. Your staff member, Micaela Stevens, sent me documents to complete and sign, which I have duly done. Despite numerous attempts to return them, your email server continues to reject my incoming emails. This morning, in yet another attempt to resolve the matter, I started an online chat with Yanga, who simply disappeared halfway through our conversation without any explanation or resolution. So perhaps someone at your company can explain exactly how a customer is supposed to get an enquiry dealt with when your email system rejects correspondence and your online support staff vanish mid-conversation? I have spent more than enough time trying to resolve what should be a straightforward matter. Please arrange for someone who is actually in a position to assist to contact me directly on *** or email me on *** and provide a workable solution for submitting the completed documents. I would appreciate an urgent response rather than another round of being passed from pillar to post. Des Kiely
1 reviews | Active since Nov 2015
Frustrated
To Whom It May Concern, Dealing with your company has become an exercise in sheer frustration, and frankly, your online chat service is an abomination. Your staff member, Micaela Stevens, sent me documents to complete and sign, which I have duly done. Despite numerous attempts to return them, your email server continues to reject my incoming emails. This morning, in yet another attempt to resolve the matter, I started an online chat with Yanga, who simply disappeared halfway through our conversation without any explanation or resolution. So perhaps someone at your company can explain exactly how a customer is supposed to get an enquiry dealt with when your email system rejects correspondence and your online support staff vanish mid-conversation? I have spent more than enough time trying to resolve what should be a straightforward matter. Please arrange for someone who is actually in a position to assist to contact me directly on *** or email me on *** and provide a workable solution for submitting the completed documents. I would appreciate an urgent response rather than another round of being passed from pillar to post. Des Kiely
1 reviews | Active since Feb 2023
Mweb customer service bed experience
My MWEB account *** was suspended without notice instead of reconnecting they made a new oder payed for oder fee as well still no connection I spent more an hour on a call & app I've been advised my issue will be resolved in 24 to 48 hours so I payed to be offline.
1 reviews | Active since Feb 2023
Mweb customer service bed experience
My MWEB account *** was suspended without notice instead of reconnecting they made a new oder payed for oder fee as well still no connection I spent more an hour on a call & app I've been advised my issue will be resolved in 24 to 48 hours so I payed to be offline.