Frustrated

To Whom It May Concern,

Dealing with your company has become an exercise in sheer frustration, and frankly, your online chat service is an abomination.

Your staff member, Micaela Stevens, sent me documents to complete and sign, which I have duly done. Despite numerous attempts to return them, your email server continues to reject my incoming emails.

This morning, in yet another attempt to resolve the matter, I started an online chat with Yanga, who simply disappeared halfway through our conversation without any explanation or resolution.

So perhaps someone at your company can explain exactly how a customer is supposed to get an enquiry dealt with when your email system rejects correspondence and your online support staff vanish mid-conversation?

I have spent more than enough time trying to resolve what should be a straightforward matter.

Please arrange for someone who is actually in a position to assist to contact me directly on *** or email me on *** and provide a workable solution for submitting the completed documents.

I would appreciate an urgent response rather than another round of being passed from pillar to post.

Des Kiely