Old Mutual Insure

Based on recent customer reviews, Old Mutual Insure is defined by an unusually strong front line. Customers consistently name individual consultants who resolve queries on the first call, secure discounts and follow up without being chased. A recurring theme, however, is that this warmth does not always extend into the claims environment, where assessments, underinsurance calculations and feedback loops generate the sharpest frustration.

Old Mutual Insure's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers name consultants like Angel Zwane, Lisa Joubert, Karabo Manaka, Tshekgene Moshokoa and Refilwe Pheeha repeatedly, describing them as patient, knowledgeable and willing to help after hours. Words like gem, star and above and beyond recur constantly across sales, retentions and payments teams.

The most common complaint about Old Mutual Insure, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Consultants who call back after dropped calls earn strong praise, and the complaints team is credited with unlocking stuck matters. Yet a recurring theme is unanswered emails to claim handlers, long call centre hold times and clients being transferred repeatedly before anyone takes ownership.

Old Mutual Insure scores 3.6 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3.2. Their strongest theme is Agent Service (4.6); their weakest is Repair Quality (2.6). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →

Old Mutual Insure has a TrustIndex of 10 out of 10 on Hellopeter, based on 3,582 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 6 hours 24 min. Hellopeter has tracked Old Mutual Insure across 12,210 total reviews. How is the TrustIndex calculated? →