NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Mustek
How is Mustek rated on Hellopeter?
Hellopeter has tracked Mustek across 191 reviews. Mustek hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Mustek? Write a review to help others decide.
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
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Share Your Experience1 reviews | Active since Aug 2019
Job opportunities
Dear Mustek and recruiters, I need you to hear me. I have been looking for work for a long time. I have submitted countless applications. I have uploaded my CV, completed forms, answered screening questions and pressed “Apply.” And then… silence. Not even a “Thank you for applying.” Not even a “Unfortunately, you were unsuccessful.” Just silence. I understand that companies receive hundreds, sometimes thousands, of applications. I understand that recruiters are under pressure and cannot personally respond to everyone. But I also want people to remember that there is a human being on the other side of every application. I have experience. I have worked in customer service, call centres, customer care, administration, facilitation and quality assurance. I have worked for MultiChoice, I have worked in hospitality, and I have gained experience dealing with people, solving problems and working under pressure. I am not asking anyone to employ me because they feel sorry for me. I am asking for one opportunity to prove myself. Give me an interview. Give me a chance to sit across from you and explain what I can bring to your organisation. If I am not the right candidate, tell me. I can accept rejection. What is difficult is being invisible. So I am putting myself out there publicly. My name is Simon Nqubuka. I am ready to work. I am ready to learn. I am ready to contribute. If you are a recruiter, HR professional, business owner or hiring manager and you know of an opportunity suitable for my experience, please contact me or share this post. Maybe my next application shouldn't disappear into another inbox. Maybe it should finally reach the person who says: “Let's give this man a chance.” That is all I'm asking for. An opportunity.
1 reviews | Active since Aug 2019
Job opportunities
Dear Mustek and recruiters, I need you to hear me. I have been looking for work for a long time. I have submitted countless applications. I have uploaded my CV, completed forms, answered screening questions and pressed “Apply.” And then… silence. Not even a “Thank you for applying.” Not even a “Unfortunately, you were unsuccessful.” Just silence. I understand that companies receive hundreds, sometimes thousands, of applications. I understand that recruiters are under pressure and cannot personally respond to everyone. But I also want people to remember that there is a human being on the other side of every application. I have experience. I have worked in customer service, call centres, customer care, administration, facilitation and quality assurance. I have worked for MultiChoice, I have worked in hospitality, and I have gained experience dealing with people, solving problems and working under pressure. I am not asking anyone to employ me because they feel sorry for me. I am asking for one opportunity to prove myself. Give me an interview. Give me a chance to sit across from you and explain what I can bring to your organisation. If I am not the right candidate, tell me. I can accept rejection. What is difficult is being invisible. So I am putting myself out there publicly. My name is Simon Nqubuka. I am ready to work. I am ready to learn. I am ready to contribute. If you are a recruiter, HR professional, business owner or hiring manager and you know of an opportunity suitable for my experience, please contact me or share this post. Maybe my next application shouldn't disappear into another inbox. Maybe it should finally reach the person who says: “Let's give this man a chance.” That is all I'm asking for. An opportunity.
1 reviews | Active since Jun 2013
BAD SERVICE
I bought a brand new MECER laptp and it doesnt have the wifi Icon option for me to connect to the internet, i have been tryign to get hold of on the phone tecnician to assist with no luck since monday. they transfere me from one person to theother, no one is willing to remote connect and assist, they are asking for a model name i give it and then i hit dead end. ive spoken to more than 5 people and not even 1 assisted. im so frustrated, stay away from their products they offer no support after sales.
1 reviews | Active since Jun 2013
BAD SERVICE
I bought a brand new MECER laptp and it doesnt have the wifi Icon option for me to connect to the internet, i have been tryign to get hold of on the phone tecnician to assist with no luck since monday. they transfere me from one person to theother, no one is willing to remote connect and assist, they are asking for a model name i give it and then i hit dead end. ive spoken to more than 5 people and not even 1 assisted. im so frustrated, stay away from their products they offer no support after sales.
1 reviews | Active since Mar 2015
Ongoing Issue with Faulty Printer – Poor Service and No Resolution
In May 2025, I purchased a Brother printer from Makro. By July 2025, I started experiencing problems with the printer and returned it to Makro for repairs. Although it was initially fixed, the same issue persisted. I returned the printer again for a second repair, and unfortunately, the problem continued. On the third return, I requested a refund as the printer was clearly not serving its intended purpose. The matter was escalated to Mustek, and on 02 March 2026, I was contacted by Kelebogile, who indicated that the issue had been escalated to a technician for further investigation. However, I received no feedback thereafter. On 26 March 2026, I followed up and spoke to Nomvuyo, who assured me that she would look into the matter and revert back to me. No feedback was provided. On 27 March 2026, I called again and was informed by Nomvuyo that they would neither refund nor replace the printer, as they could not find any fault and suggested that the issue might be due to incorrect installation on my side. This response was extremely disappointing, dismissive and unprofessional, especially considering that I had already taken my devices to Makro during the second return to rule out any installation issues. I am very unhappy with how this matter has been handled. I am now left with a non-functional printer despite spending my hard-earned money on it for my children’s use. I request that this matter be urgently reviewed and that a fair resolution—either a refund or replacement—be provided. This experience has been frustrating, and I expected much better service and accountability.
1 reviews | Active since Mar 2015
Ongoing Issue with Faulty Printer – Poor Service and No Resolution
In May 2025, I purchased a Brother printer from Makro. By July 2025, I started experiencing problems with the printer and returned it to Makro for repairs. Although it was initially fixed, the same issue persisted. I returned the printer again for a second repair, and unfortunately, the problem continued. On the third return, I requested a refund as the printer was clearly not serving its intended purpose. The matter was escalated to Mustek, and on 02 March 2026, I was contacted by Kelebogile, who indicated that the issue had been escalated to a technician for further investigation. However, I received no feedback thereafter. On 26 March 2026, I followed up and spoke to Nomvuyo, who assured me that she would look into the matter and revert back to me. No feedback was provided. On 27 March 2026, I called again and was informed by Nomvuyo that they would neither refund nor replace the printer, as they could not find any fault and suggested that the issue might be due to incorrect installation on my side. This response was extremely disappointing, dismissive and unprofessional, especially considering that I had already taken my devices to Makro during the second return to rule out any installation issues. I am very unhappy with how this matter has been handled. I am now left with a non-functional printer despite spending my hard-earned money on it for my children’s use. I request that this matter be urgently reviewed and that a fair resolution—either a refund or replacement—be provided. This experience has been frustrating, and I expected much better service and accountability.
1 reviews | Active since Apr 2011
Worst Service I have had in more that 50 years
You know what my mom used to say, if you have nothing good to say, rather keep quiet. That is how I feel about service from Mustek, communications are automated interjections. I had equipment there twice for service in three months, Were charged a second time under warranty of first repair with equipment not up to spec yet. One word. pathetic suits them well. Know this, if you buy any Mercer product, it will be your problem if anything goes wrong. Even after being charged twice for a fix.
1 reviews | Active since Apr 2011
Worst Service I have had in more that 50 years
You know what my mom used to say, if you have nothing good to say, rather keep quiet. That is how I feel about service from Mustek, communications are automated interjections. I had equipment there twice for service in three months, Were charged a second time under warranty of first repair with equipment not up to spec yet. One word. pathetic suits them well. Know this, if you buy any Mercer product, it will be your problem if anything goes wrong. Even after being charged twice for a fix.
1 reviews | Active since Sept 2023
Mustek Terrible Service and Comms
Got a quote from Natasha on the 15th - accepted it and paid immediately - sent POP immediately - told an 8 week turnaround time. Now 3 weeks later a take the trouble to contact her and ask her if there's any sort of update. Get told she didn't get my POP so hasn't confirmed the order. I found the outgoing mail in my sent items and resent - what a bunch of amateurs
1 reviews | Active since Sept 2023
Mustek Terrible Service and Comms
Got a quote from Natasha on the 15th - accepted it and paid immediately - sent POP immediately - told an 8 week turnaround time. Now 3 weeks later a take the trouble to contact her and ask her if there's any sort of update. Get told she didn't get my POP so hasn't confirmed the order. I found the outgoing mail in my sent items and resent - what a bunch of amateurs