1 reviews | Active since Mar 2021
Zane Chequenton the man of th match(agent) client care department
My name is Onicca,i would like to thank an MTN agent called Zane Chequenton from MTN client care for an exceptional customer service,i lost my SIM card on the 23feb 2022 and was struggling to get the security questions right and was advised to complete an affidavit with my ified I'd copy and submit to and MTN store for the the SIM swap,i went to Mall of tembisa was told the beach doesn have someone to approve and i will take up to 7 days,i did follow up several time with no success,i decided to go to a different branch in phumulani mall wher i got the worst service ever,the consultant submitted the same affidavit ,still never got assisted,i tooke up to 14:days thats when i decided to contact MTN direct to find out wht is happening,that whn i met Mr Zane Chequenton ,he assisted me ,he went all out to an extend of sending me feedback while is not on duty,he made follow up and took initiative,he to the blame and the responsibility to assist me,I'm so wish we could have more ppl fro client care like Zane to assist in this MTN branches as there is no order ,i would like to thnk Zane Chequenton for saving me from all this run around and unnecessary drama with ppl who r not willing to assist,thnk may the lord uplift u and ensure the company recognise s u as their best valuable asset,all the best and keep it up
