Based on recent customer reviews, Mtn Zakhele is described by most customers as deeply frustrating to deal with, particularly around billing and account administration. Recurring complaints include debit orders continuing after cancellations, unexplained prorata and data charges, unresolved refunds, and missing paid up letters. Customers also report drawn out SIM swap and RICA delays, uncommunicated handset repair outcomes, undelivered or incorrect online orders, and unreliable home internet on Shesha and uncapped packages. Store visits to Menlyn, Clearwater, Blue Route and Maponya Mall drew criticism, while one reviewer praised genuinely great service.
TrustIndex
1.8
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Mtn Zakhele
What do customers say about Mtn Zakhele?
Based on recent customer reviews, Mtn Zakhele is described by most customers as deeply frustrating to deal with, particularly around billing and account administration. Recurring complaints include debit orders continuing after cancellations, unexplained prorata and data charges, unresolved refunds, and missing paid up letters. Customers also report drawn out SIM swap and RICA delays, uncommunicated handset repair outcomes, undelivered or incorrect online orders, and unreliable home internet on Shesha and uncapped packages. Store visits to Menlyn, Clearwater, Blue Route and Maponya Mall drew criticism, while one reviewer praised genuinely great service.
Is Mtn Zakhele trustworthy?
Mtn Zakhele has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 26 reviews in the last 12 months. Hellopeter has tracked Mtn Zakhele across 453 total reviews. How is the TrustIndex calculated? →
Recent reviews (26)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2011
MTN contract cancelation process
I requested assistance on updating my profile with MTN, when I called them (cancellation dept) this morning they said they can't assist me before Vericred update their system that I have paid all the fees. I called Vericred and they said that's crazy for MTN to say that cause they are the ones who handed my profile to them and they must update it with the attached letter from Vericred. Now I want to cancel my contract and MTN is playing games with me. They keep on transferring your call and then suddenly they drop your call. The said part is that even MTN employees told me on one of their shops that they will drive me around until I give up. MTN contract cancelation process is never possible so don't even try to make a contract with them.
1 reviews | Active since Feb 2011
MTN contract cancelation process
I requested assistance on updating my profile with MTN, when I called them (cancellation dept) this morning they said they can't assist me before Vericred update their system that I have paid all the fees. I called Vericred and they said that's crazy for MTN to say that cause they are the ones who handed my profile to them and they must update it with the attached letter from Vericred. Now I want to cancel my contract and MTN is playing games with me. They keep on transferring your call and then suddenly they drop your call. The said part is that even MTN employees told me on one of their shops that they will drive me around until I give up. MTN contract cancelation process is never possible so don't even try to make a contract with them.
1 reviews | Active since Jan 2020
I finished paying ph...
I finished paying phone contract but they are still sending me invoices
1 reviews | Active since Jan 2020
I finished paying ph...
I finished paying phone contract but they are still sending me invoices
1 reviews | Active since Aug 2026
Mtn failed to do me ...
Mtn failed to do me sim swap for 2 weeks, their own number
1 reviews | Active since Aug 2026
Mtn failed to do me ...
Mtn failed to do me sim swap for 2 weeks, their own number
1 reviews | Active since Dec 2020
Can't take it anymore
I bought a cell phone from MTN online and they delivered a wrong device which I returned but I'm owing them since it's been 3 years now I'm struggling to resolve I'm getting calls from different lawyers
1 reviews | Active since Dec 2020
Can't take it anymore
I bought a cell phone from MTN online and they delivered a wrong device which I returned but I'm owing them since it's been 3 years now I'm struggling to resolve I'm getting calls from different lawyers