UNSATISFACTORY FEEDBACK

On Wednesday, 13 December, I went to the local MTN branch to enquire how I could arrange to load more data onto an existing contract on a monthly basis as the current contract only has 2 GB of data. I indicated then that I would take a recurring bundle of 5 GB each month . Later that day I received a WhatsApp stating that 5 MB has been loaded. I then called 808 and they confirmed that this is the case. They suggested that i need to ask for a migration and to upgrade the package. After been transferred from one department to the next, I was told that I need to go into the store to arrange this

On Thursday, 14 December, I again went into the store and after some time, was told that the process has been loaded and the paperwork sent through for a migration. Over the weekend I was surprised that this is still not loaded on the contract so went into Walmer park branch enquiring why it is taking so long. They indicated that they cannot assist as need to follow up with Cape Road branch, but undertook to email the branch manager and copy myself in order to give me an update, needless to say, I did not receive the email

On Monday morning, I again went to the Cape Road branch to enquire as to the progress. I was told that they have no idea how long a migration will take and they will phone me when it happens.

I find that this length of time to process the upgrade and not being able to give any feedback is unacceptable with the technology avialable these days