Unacceptable service!

<p>I'm a shareholder with MTN Zakhele and my shareholder number is ********** 285. On the 23/11/2016 I called Link Investor Services (Pty) Limited on ********** 869, to change my banking details. I was changing from my old FNB account (I have not used this account for 3years almost) to Capitec account which I've been using recently. Further enquirered about the reinvestment options. On that day a lady by the name of Thembela took my call, told me that for reinvestment it's closed. She further said that the shares will be paid out as from the beginning of December 2016.</p> <p>I told her that I want to change my banking details and she told me what to do to change the details. I downloaded the forms from their website www.mtnz.co.za,filled the forms took them to the bank to be filled and stamped. On the 25/11/2016 at 08:33 and 08:39 I sent the emails for change of banking details.</p> <p>On the 02/12/2016 at 4:40 pm I received an acknowledgement of the change of banking details from MTN,confirming that my documents were received. December 2016 went passed with no payment and thought that it will be done in the new year which is 2017.</p> <p>On the 11/01/2017 I sent another email to make follow up, because I could not go through on the phone. Got a response from Malehonono Eunice Tsiboli that she'll make follow up on the relevant department and come back to me. Nothing happened and I continued with the follow ups until the 21/02/2017. Nothing happened until I decided to take my matter to Hellopeter.com and MTN responded. A lady by the name Queen called and told me that my shares were paid into an FNB account on the 13/12/2016.</p> <p>My question to her was "Why would I send forms for the change of banking details if I wanted them to pay into my old account"? She could not answer! I did not phone them on the 23/11/2016 because I had nothing to do.</p> <p> </p> <p> </p>