Unacceptable conduct

<p>On the 23rd of November 2016 I called the customer service regarding my change of banking details., was told to send all the needed documentation. I was further told that the shares will be paid out as from the 01stmof December 2016.I sent the bank forms and certified ID copy on the 27th November 2016. On the 02nd of December 2016 I received feedback that my forms were received from Gcobisa Cengani. On the 11th January 2017 I made an enquiry via email because the customer service line, I was not going through. On the 01st of February 2017 I sent the 2nd enquiry, received the response on the 02nd of February from Malehlohonolo Eunice Tsiboli who said that it takes 7-10 working days to update the changed details and she'll make follow up to see how far the responsible department is with the updating. 20 days went passed and I sent another enquiry on the 21st of February after reading an advert on the Sowetan dated the 20th February, reminding beneficiaries to come forward and claim their shares. Malehlohonolo responded by saying I should confirm my FNB account,which is not working hence I'm updating my banking details. She promised to make ANOTHER follow up, I'm not sure if MTN has a turn around time when it comes to clients enquiries. It's the 03rd of March 2017 and she still doing a follow up. Can MTN Zakhele say if they going to update my banking details and pay me or not!</p>