Share payout not paid

I am a representative of of legopheng investment club we bought shares worth half a million when the scheme started. We are now struggling to get our payment after the scheme was unsuccessful. The payout was supposed to happen on the 28 July I am calling phutmanathi every single day for us to get paid our money . They never call to provide an update let alone send an email. This is so frustrating the club members are asking me daily about the payment as they have now made plans for the funds . They keep saying they waiting on documents from Nedbank wasn’t this supposed to happen when the administration changed from Nedbank to Phuthumanathi /Singular If someone can please call me my cell number ***. We are tired of calling with no progress. The service is so bad