PATHETIC CUSTOMER SERVICE

This is on behalf of my husband, Byron. He took out a contract by MTN on Sunday past the 16th June 2019. With the contract you should receive a 20GIG data as part of their promotion. The sim card he received was not working on Sunday and then the sales person Earl that works at the Westgate Mall branch of MTN recommended that he comes back the Monday. Byron went back on the Monday, Earl tried to assist him again and he failed. The Tuesday Byron, called the store again and then they suggested he calls the call centre for assistance. Byron called the call centre , did whatever they instructed him to do and nothing still worked. He went back to Earl in the store and requested that Earl issue him with a new sim card seeing that the sim card he was given, does not work at all and the promotional 20GIG that was suppose to be active, he cannot use and there is an expiry date of 30 days is being counted. After all the avenues Byron took, even the manager said to him that there is nothing they can do to assist him at all. He has to wait because they need to lay a complaint by their technical department. Byron is a very patient man, had that been me. I would've cancelled the contract right there and then, because had that been VODACOM you would've never received such pathetic customer service. Giving the client the run around, sending him to the Promenade branch as well and still not receiving anything. Your job as a sales person is to assist your customer and keep them happy with the product or service you are rendering, but Byron was not at all happy and till this day, Friday the 21st June 2019, it has been a week almost, not once did anybody in that Westgate Mall MTN branch offer a solution, nor a complimentary product as small as R30 airtime to apologise for the inconvenience they have caused.