Nedbank Mtn Zakhele Futhi Shares

Good day

Please can i be assisted, I would like to sell my late fathers MTN Zakhele futhi share, I was communicing with the Lady at Nedbank via emails last year, she said that she will transfer the shares into my name so i can be able to sell them in November 2019, I tried communicing with her in November 2019 till now these no reply. Please can I be assisted on this matter...