MTN ZAKHELE TERRIBLE SERVICE

<p>I have been calling the MTN Zakhele support line since the 15th of December 2016 which was the official date for shares to be paid out for those that had elected a cash payout. The last time i called was today and every time i have called i have been given some bad excuse for why my shares have not been paid out. The first excuse in December was that there is a delay in payments, then i was told payments are being done in batched and the batch for my account hasnt been released yet, then apparently my payment was rejected as my account details could not be verified and today i am told the payment did miraculously go out on the 13th December 2016. These consultants have made me run around to the bank looking for banking detail confirmations then a bank stamped bank statement for December 2016 then a certified ID copy and still today NO PAYMENT RECEIVED. Today i called again and was told it that the payment was already paid into my bank account in December already and they insist. I check my bank statements regularly and i would know if the deposit came in so in essence i am lying. I have been asked to go to the bank again for a bank stamped statement so i can prove to them that the payment didnt go through and if it didnt they will pay me immediately. I am exhaused chasing for this money. To get through to the support line i have to wait almost 30 minutes before someone anwers and that is already a big amount of my telephone bill. everyday i have follow up and everyday there is an excuse. I am sick and tired of this terrible service and need a resolution from someone that knows exactly what is happening with my account and cash payout. Can someone please give me the directors details or someone responsible that i can speak to in this regard. FRUSTRATED ABOUT BAD SERVICE</p>