MTN - unauthorised cancellation request for contract

1. According to MTN, my contract expiring in November 2023, is in progress for a cancellation, this is since Feb 2023.

Concerns:

1. Who authorized this cancellation?

2. Why did I not receive confirmation/ notification in writing that if I'd asked for a cancellation, & that cancellation was effective at a certain time? I have no record of such...

3. This cancellation request in unauthorized because I did not call or walk in into any MTN store to request for this so called cancellation.

4. MTN systems have captured incorrect information, and this blunder is costing me extra money, since I am now sitting with 3 contracts.

5. If MTN hadn't captured contract, as currently in progress for cancellation, then I could have upgraded on this number.

5. 3rd contract is an unwanted, unnecessary cost - if MTN's systems were up to date, I wouldn't be in this situation.

Solution:

1. I do not need a 3rd contract, I want only 2 contracts.

2. MTN must migrate 3rd contract into 2nd contract - it's their fault that the system captured contract due for an upgrade as if it's going to be cancelled. I have no control over MTN systems, so this mistake/error is on them.

3. Please call me, you can fix this mess.