MTN the nightmare continues....

1 star is not low enough for this utterly useless company!

there call center says "you never have to stand in queues again, do everything at your leisure". utter nonsense! call centre send you round and round in circles and nobody knows what is going on. eventually they will tell you to go to a store where you will wait in queues and the the staff at every branch i have been to all complain bitterly about the poor, slow, hanging, dysfunctional system. the store will inevitably refer you to the call center and so you will go on for months, until you go on a mass shooting spree. Mtn's favourite avoidance technique is to tell you that they will "escalate" the issue. in reality that means, i am tired of dealing with you, i could not give a damn about the issue, i am going to put the phone down and throw away your details. You will never get any response or result from any escalation. i have had about 30 escalations and not a single response or resolution. i received a case-closed email on an escalation that got zero attention, but somehow the case is closed....

simple questions top staff at any level go unanswered. for 4 months i have asked about 7 staff top tell me about the flights and voucher benefits offered on mtn products. nobody knows what it is but is is a a special that they use to lure in clients.

after 3 months of hell i eventually go connected to mtn. this whole week i have been trying to connect an esim to my watch. i follow up every day with 3 staff. each has escalated the matter. a week later and there has been zero progress!

i'm in too deep here now to turn back but i highly recommend that nobody else goes near this company! i long for the day when they might give me some reason to delete or edit this review but for 4 months now there has been a common thread of just **********, dysfunctional and pathetic survive from mtn.