MTN Store Umhlanga (Coastland) BAD CUSTOMER SERVICE

I visited MTN store Umhlanga by Coastlands on the 14th of November 2023. I was so disappointed at a service I received from lady called Regina. Firstly called and greeted me and then I explained my reason for being there. She asked for my ID to get onto my profile and at the time she had started giggling and chatting with three of her colleagues who are same race as her. She then completetly decided to act like there was no client infront of her busy working on the system but her main focus was the chat with her colleagues. When she was done she then remembered she did not ask me security questions and then called my name as confirmation. I then explained my other reason for being there but she did not assist whatsoever because she was rushing to finish so she can rush back to her chitchatting. I then decided to leave the branch. This is so unprofessional and the sad part is that I have never experienced something like that at MTN. Please have a chat with this lady.