MTN service SUX!

I went to the local MTN store to apply for a new contract. Firstly, the service at the store was atrocious!! Of the two staff members available, one was out of the store and the remaining person had an arrogant attitude of note. After eventually applying for the aforementioned contract, the bio metric system failed to scan my finger prints. The matter was supposedly escalated. Three (3) days later, I still haven't had any feedback. And don't think one gets any joy by contacting customer care of head office either. This SUX!! I am cancelling my application as soon as I get to speak to a human and not an automated system!