MTN sadly failed again

Received a faulty device via online upgrade

Disastrous telephonic assistance, eventually went into the Tygervalley branch to drop off on a Wednesday. By Friday the phone had not been sent away. By the following Monday, after me asking them where my phone was, it was still in their store.

I requested that it be sent overnight.

It's now 5 days later, and both the store manager and area manager cannot assist. The one told me the phone is at the service centre being assessed, the other tells me it will arrive next week Monday.

Clearly then, the phone is missing as their feedback to me differs so greatly.

This is unfortunately a stark reminder of why I should really not get tied into contracts.