MTN-Legal Status Additional Contract

On the 21st June 2019 I went to MTN Mafikeng Mall to add additional contact to my name. I submitted the required documents.I waited for a call back from the store, untill I took upon myself to do follow up.I was informed that there is no stock for the routers. On the 5th of July I called and was informed that the stock is available. When I got to the store I was informed that my application has been declined and the system shows that one of my accounts is with Legal. I was informed to contact ITC which I did on the 8th of July 2019.My credit score is clear, both my old contracts which was taken in 2011 and 2014 have been paid up. I went back to the store and was informed that the status still shows that my account is with Legal. I then contacted MTN, I was given a reference number and informed that my status would clear within 48 hours. Although I could not be provided with clarity as to why my previous accounts are with Legal because in 2017 March and 2019 September I app**** for additional contracts successfully, still with MTN. Hence this has created much confusion as to how and why I am only informed now of my previous accounts, how so because MTN has been deducting money monthly on my accounts since I started having contract with them. I am still not assisted. This morning, 11 July 2019 I was taken from pillar to post by MTN, I called and spoke with different service champions, none of them could provide with assistance until I was informed that my name has been cleared, I then tried to apply for the contract online, I was surprised to learn that my account is still with legal and not been cleared. I am confused because my ITC report which I received on 8 July 2019 was clear, as far as I am aware I dont know any outstanding amount owed to MTN. If there is any amount owed, why was I never informed. MTN has access to my bank and could have debited whichever amount that was outstanding. How is it that I was able to obtain additional contracts in 2017 and 2019 without any hussle. The contracts taken in 2011 and 2014 has been ended and no any outstanding amount was communicated to me. I am still as confused and would like this issue to be resolved as soon as possible and a clarity as to how my account was handed to legal. I would like to apply for an additional contract to my name, still with MTN.