MTN is PATHETIC

1 star is actually to much for this company. I took out a contract in January where i was given R350 airtime which i was told could be used to buy voice and data bundles, i then tried to and it did not work,i then contacted mtn and was told that it could not be done.so i was already irritated amd decided to contact mtn for the call recording so that i could show them that i was **** to and given the contract i was promised.i requested a call recording on the 27th of January 2020. They rep**** saying they have logged the complaint and they would send through the recording...we are now in the end of June and i have still recieved NOTHING!! I have emailed them several times and yet i recieve no feedback from them at all, yet like clockwork they deduct that money for my contract every month on time. Its sicken how terrible their customer service is, such a big ,well known company with such a terrible no care attitude towards its loyal customers. Ill say again im only giving 1 star because i couldnt choose 0!