MTN Gaming Service ****

I have contacted the MTN call centre multiple times to try and solve this issue. I have never subscribed to a MTN Game service. I am a pay as you go customer and have been unknowingly debited R3.03 everyday for a game subscription from 23rd August 2019. Every time I contact the call centre I have been given different stories from different consultants. First I was told that I am not subscribed, then I was told that I cancelled my subscription so all records have been erased. Then I was told that they can pick up the subscription but it is showing for only 3 days. Another consultant confirmed that the subscription started on 23rd. Many of them did not want to give me a name or reference number. Only 2 consultants advised of their names - Kholofelo and Mandy. Eventually I spoke to the supervisor Cindy who advised that the refund can only be done for 30 days no longer than that. Ref number : *** . I would like a refund done from 23rd August 2019 as I never agreed to a game subscription service from MTN. MTN is disputing this but does not have proof of where and when I agreed to this subscription. A refund was supposed to be done but has not come through. I asked how do people subscribe to this service. I was told that it can be done in a pop up add (which I never clicked on) or if I received an SMS, and do not reply STOP to it, my airtime is automatically deducted. I advised I never received this SMS and never clicked on a pop up to subscribe to anything! NO REFUND RECEIVED TO DATE, NO CONFIRMATION RECEIVED THAT THE SUBSCRIPTION SERVICE HAS STOPPED