Incompent Service

<p>I own some shares from the first round of Mtn Zakhele. My personal details have changed since the shares were issued. For the last month I have been trying to get these updated via the Mtn Support Center. The website mtnz.co.za says the whole process should take about 7 working days from when all documents have been received. Mine were received on 01/09 and accepted on 02/09. Since then, I have experienced a level of service which is beyond *********** and uncaring. Nobody seems to know why it has taken close to a month to have the details updated. What is called a compliance department is apparently the weak link as that is where the updates are actually approved. Apparently the people in this department are on a roadshow and as such, are not dealing with pending shareholder matters. The result; I am being unfairly prejudiced in my ability to either acquire or dispose of my existing shares. I am rather disappointed to say the least. Worst of all, nobody has an email address or direct number for a person who handles complaints in this place. It seems as if there is absolutely no accountability to Zakhele shareholders. If you do not like something, you must just deal. Sies!!! And I was quite keen to acquire additional shares in the scheme and to participate in Zakhele Futhi. At this rate, that seems foolish!</p>