I upgraded in Desember 2020

I upgraded in Desember 2020.The new contract was closen by the Mtn consultant. From 3 gig I usually got I now only receive 500mb. I whent to a Mnt shop and app**** for a gig to be be added as this contract does cost me a lot of ekstra money to bye prepaid data and airtime. The consultant then put a requist in and said Mtn wil let me know if it's approved. That did did never happen. Yesterday I app**** for a data plan at a Mtn shop. The lady said they don't want to approve the data contract as I have a arrears amount on my account but that she can see that I did make a arrangement with Mtn to pay it on the 25th of September. I overd to pay the amount immediately and did so R310. Then she said the requist for the data plan is still not approved and that they already added the amount due for the 25th to this R310.She said if I pay that then the contract wil be approved. I then payed that amount also. Then she said the sistem says the contract is not approved and that she have to phone the now to find out why. While she was waiting for the call to be answered there was a power failure and the call was cut. I asked her if she can give me a call to invorm me what was the outcome. That did not happen. Ive been a customer at Mtn for years but can't wait for this contract to end so I can end using them. Very disappointed in there service.