Funds not paid to MTNZ account

On the 12th of November 2015 I transferred a large some of funds to the MTNZ bank account and they say it takes up to 7 working days for the funds to reflect on the MTNZ account. Till today the funds are not reflecting in my MTNZ account and I cannot trade MTNZ shares. When I call the call center they say it will be transferred and I should wait. They even acknowledge my payment but did not allocate it to my MTNZ account.