***** AT MTN

Last year (February 2018) I discovered that my Identity Document was used to open a Contract Account, but a different name was used.

I then went to MTN Shop in Durban; Anton Lembede Street, where I met Adriot who said I should come with an Affidavit which states that I never opened an account. He processed the query and gave me Ref. No. REQ ***94. But to my surprise, he knew the person, he also said he will call the person to come so that the problem can be rectified.

I visited the MTN Shop every week to check on the progress, but the problem was not resolved. I opened a Case at Point Police Station, the Police tried to do follow up, and I was told, only MTN can resolve the issue.

I was advised to contact XDS : Xpert Decision Sytems and lodge my complaint, I sent an Affidavit, proof of Residence and Copy of ID to Kefilwe Mamabolo, who also couldn't help me, then I phoned them again, talked to Gilbert Naidoo who also said I should send the documents, but he didn't help either, called XDS for the third time I spoke to Rishalin Rangasamy, who also echoed the same song, but couldn't help me too.

I also contacted ***** Department at MTN, Nondumiso Zikalala, Tony Thabane were the people I spoke to in the ***** Department, but also couldn't help, they both instructed me to contact section of Phone Contracts.

I then contacted the section, where I spoke and sent documents needed by them, the people I sent the documents to are Phindile Monyai, Jocelyn Janties, and Yvonne Mateboho, all of them couldn't help me.

Please assist with this problem.