Dissapointed

2010 I bought Mtn Zakhele Share since then i have been trying to register my shares and managing them with no luck. Since the begging of this month i have been going to the branch 135 Rivonia Road for assistance i still have no solution. When i check my Shares are still like that in 13yrs ago...Something is not right i cannot log in, consulted are trying to assist me with no luck. I need my money back what a wait of time for 13yrs thinking i will come with something i have waisted my time with Mtn Shares Zakhele under Nedbank.