Complain

MTN service level/standard does not exist. It has been 2 days and few hours since I have received my router for home internet. My ordeal started yesterday morning at 10am when I contacted their call centre for activation. Apparently my sim card is not rica'd and it's taking a lifetime to find out why. I spoke to Nyikweni, Sihle, Nakedi, Mbali (she is very friend yo and helpful), Badile and Charlotte, and then the call got dropped. After that, at 10h30, I spoke to Nwabisa, Noxolo, Asekho and Nomthandazo. At 10h43 I then spoke to Collin and Glenda. Later in the afternoon at 16h55 I spoke to Phindile, also helpful. Today I spoke to Thato and she referred me to Mobile Data Support and spoke to Nompumelelo (also helpful) and only to find out my card is not rica'd. I want to cancel this contract because it is really not worth the promises they made