bad customer service

I transferred money to MTN ZAKHELE on the 5/11/2015 and to date is note reflecting R1600.00<br> I phoned customer service on Monday, i was informed that it take 48 hours excluding weekend and i phone again on Tuesday i was told that take 2 to 3 working days i phone today and i was asked to send/email my **** of payment which i did and i was told by the lady who is allocating the money that she cant help me as my proof of payment was not sufficient and also the reff number i have used she said it was worry <br> As per their website the reff number i used was correct (IN***) I was then told that Bacly will resolve my problem and phone me in an hour that was at 1h30pm .after some times (MORE THAN AN HOUR) i phone and ask for BACLY WHOM promised me that he is resolving the matter and within no time it will be allocated. at about 4:10 I phoned Bacly WHO was not taking my calls until i insist to speak to the director whom i was told is out to a meeting and no one can help me <br> MY NAME MARKS DITODI <br> ID ***<br> <br> <br>