Appalling Service with Yo-yo standards and protocols

Martha Zwane ***. These are my mothers details, I have no hope that this complaint will even be attended to because these people just don't care. Since 9 January 2020 we have been trying to trade her shares. My mother is 62 and not tech savvy therefore she asked me to do it for her. So everytime I phone the call Centre we do a conference call with my Mom for authentication purposes since it's her account. We were told to register online but the system has been buffering on the last stage since 11Feb. We called and were given this reference ***6. I phoned yesterday and spoke to Xolane to ask what was happening, but I wasn't helped. My Mom phoned today, the 1 agent said they can't see anything from their side. She then phoned again after 5 minutes and spoke to Sihle who told her he can see on his side the problem, but I need to be with her when she calls in for him to assist. When asked that we do a conference call as we have done previously he said they were not allowed to. Mind you I don't stay with my mother and will probably only see her in 2 months or so. When she asks if the agent can't assist her over the phone the answer is no. When buying these shares Noone tells them that to trade you need to use the internet, because had she had known this she wouldn't have proceeded as she doesn't use the internet. For once, MTN ZAKHELE FUTHI CAN YOU JUST PRETEND TO CARE THIS ONCE AND ASSIST BY REGISTERING FOR AN ELDERLY TO TRADE HER SHARES.