Appalling customer service

Absolutely the most pathetic service we have experienced to date. My poor grandmother has been trying for 3 weeks to get ****** device blacklisted and just keeps being put on hold for over and hour and a half with no answer. We also tried to transfer my late grandfathers account into her name and three different employees had three different processes to follow, even the supervisor couldn't tell us what the proper procedure was.

We will all be moving away from MTN at the end of our contracts.