Pathetic and No Accountability ...Poor Unrealible service provider

On the 28 Jan my WiFi services stopped regardless of my payment being made.I reached out to my "technician" Bongani and he forwarded me this communication: 06:16

Bongani WIFI

28 January, 07:05

thinte

Temporary Suspension of Mthinte Communications 4G & 5G Internet Service

Dear Valued Customer,

We regret to inform you that Mthinte Communications is currently experiencing a temporary technical issue with our internet source. As a result, both our 4G and 5G internet services have been placed on hold until further notice.

During the festive season, we made every effort to implement an interim solution for our 4G customers. However, due to our commitment to offering highly competitive and affordable pricing, alternative service providers were only able to offer limited data packages, which proved unsustainable for us to maintain a reliable service.

Unfortunately, this issue has since extended to our 5G service as well.

We would like to sincerely thank you for your loyalty and continued support. Please be assured that once all issues are fully resolved, we are committed to restoring services and bringing back your favourite packages.

In the meantime, we kindly request that customers make alternative internet arrangements to avoid inconvenience.

We appreciate your understanding and patience during this time and look forward to serving you again soon.

Kind regards,

This company has not reached out to its customers informing them of this we had to search and track and trace and troubleshoot by myself to see what the error was.Another debit has gone of my account without any services being provides.This is now 2 months of them taking my money but nit providing a solution. I am tired of trying to contact them as their number on the site rings continously without being answered..I will take it further legally should they not provide a solution or reimbur*****t of my 2 months paid without receiving the service.

Mthinte Communications

See you soon

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