Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Mr Price is experiencing widespread service failure across almost every touchpoint. Customers consistently report unauthorised insurance and SIM charges on store accounts, online orders that never arrive, and refund requests that go unanswered for months. Product Quality and Value (1.6) is the least damaged theme, while Accounts, Billing and Digital Platforms (0.9) draws the sharpest criticism. Isolated named staff still receive genuine praise.
Top Strengths:
- •Product Quality & Value: Basics including tees, joggers and Zeus running shoes earn genuine praise for durability and value at the price point. However, footwear failing within hours, garments tearing after one wash and repeat faulty electronics keep this theme well below acceptable.
TrustIndex
1.9
NPS Score
-78
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Mr Price
What do customers say about Mr Price?
Based on recent customer reviews, Mr Price is experiencing widespread service failure across almost every touchpoint. Customers consistently report unauthorised insurance and SIM charges on store accounts, online orders that never arrive, and refund requests that go unanswered for months. Product Quality and Value (1.6) is the least damaged theme, while Accounts, Billing and Digital Platforms (0.9) draws the sharpest criticism. Isolated named staff still receive genuine praise.
What is Mr Price's biggest strength?
Mr Price's biggest strength, according to Hellopeter's AI analysis, is Product Quality & Value. Basics including tees, joggers and Zeus running shoes earn genuine praise for durability and value at the price point. However, footwear failing within hours, garments tearing after one wash and repeat faulty electronics keep this theme well below acceptable.
What are the most common complaints about Mr Price?
The most common complaint about Mr Price, based on Hellopeter's AI analysis of recent customer reviews, is Delivery, Fulfilment & Logistics. Promised delivery dates pass without communication and customers chase couriers themselves. M24 Logistics, Skynet and Courier IT are repeatedly named for lost, misdelivered or falsely marked parcels. Click and collect orders sit unshipped for weeks, ruining Christmas and event purchases.
Is Mr Price trustworthy?
Mr Price has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 549 reviews in the last 12 months. Hellopeter has tracked Mr Price across 10,851 total reviews. How is the TrustIndex calculated? →
Recent reviews (549)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2014
Mr Price Failed to Deliver My Order, Unprofessional Courier Conduct, and No Follow-Up from the Escalations Team.
I am extremely disappointed and frustrated with the poor service I have received from Mr Price regarding my online. This experience has been unacceptable from the failed delivery attempt to the complete lack of meaningful communication and accountability from the company. My order was scheduled for delivery on 12 October 2026, but as of 22 October 2026, I have still not received my parcel or a satisfactory explanation regarding its whereabouts. The delivery driver claimed to have been at our gate, but this was not true. We were outside waiting for the delivery and even took a photograph of our gate as evidence that the driver was not there. When we tried to explain that he might have gone to the wrong address, he was rude, dismissive, and unwilling to listen. Instead of making a reasonable effort to locate our property or contact us for directions, he insisted that he was at the correct location and claimed that he was leaving because nobody was coming to collect the parcel. What makes this situation even more frustrating is that Mr Price has successfully delivered previous orders to this exact address. Therefore, I fail to understand why my address has suddenly become a problem. I have contacted customer service repeatedly and have provided my full delivery address, suburb, and contact number on several occasions. Despite complying with every request, I have received no definite delivery date or practical solution. I was even informed that, despite my details being escalated to the relevant team, delivery could not be guaranteed. On 19 October 2026, I formally escalated my complaint to Mr Price Customer Service Management, outlining the failed delivery, the driver's unacceptable behaviour, the repeated requests for information already provided, and the lack of accountability. I clearly requested confirmation of my parcel's location, an investigation into the driver's conduct, and a definite delivery timeframe. On 20 October 2026, I received a response from Fiona Bhikapersad from Team CX Escalations, who apologised for my experience and advised me that my concerns regarding the parcel and the driver's interaction had been escalated to the courier. She further stated that she would update me as soon as feedback was received. However, as of 22 October 2026, nobody has called or emailed me with an update. I have received no information about the outcome of the escalation, the whereabouts of my parcel, or when I can expect delivery. An apology and an escalation are not solutions. If Mr Price's Escalations Team acknowledges a complaint and promises to provide feedback, I expect that commitment to be honoured. Customers should not have to keep chasing a company for basic information about orders they have already paid for. I am particularly disappointed that I have had to spend so much time trying to resolve an issue that should have been handled professionally by Mr Price and its delivery partner. The lack of communication leaves me feeling ignored and disregarded as a paying customer. I am requesting the following: 1.Immediate confirmation of the current location and tracking status of my parcel. 2.A clear explanation for the failed delivery and the driver's claim that he was at our gate. 3.Feedback on the investigation into the driver's conduct. 4.A confirmed delivery date and a commitment to ensure that my parcel reaches the correct address. 5.An explanation for why I have not received the promised follow-up from the Escalations Team. 6.If Mr Price cannot fulfil the delivery, a clear explanation of the next steps, including cancellation and a refund. I placed my order in good faith and expected a reasonable standard of service. Instead, I have experienced delays, unprofessional courier behaviour, repeated requests for the same information, and a disappointing lack of communication from the very team responsible for resolving my complaint. Mr Price, please take accountability for this matter. I do not want another generic apology or confirmation that my complaint has been escalated. I want a clear answer, meaningful action, and a resolution. I hope this complaint receives the attention it deserves and that a responsible manager will intervene to resolve the matter without further unnecessary delays. Original Delivery Date: 12 October 2026 Formal Complaint Submitted: 19 October 2026 Response from CX Escalations: 20 October 2026 Latest Status as of 22 October 2026: Parcel not received; no follow-up received. I look forward to a prompt and meaningful resolution.
1 reviews | Active since Sept 2014
Mr Price Failed to Deliver My Order, Unprofessional Courier Conduct, and No Follow-Up from the Escalations Team.
I am extremely disappointed and frustrated with the poor service I have received from Mr Price regarding my online. This experience has been unacceptable from the failed delivery attempt to the complete lack of meaningful communication and accountability from the company. My order was scheduled for delivery on 12 October 2026, but as of 22 October 2026, I have still not received my parcel or a satisfactory explanation regarding its whereabouts. The delivery driver claimed to have been at our gate, but this was not true. We were outside waiting for the delivery and even took a photograph of our gate as evidence that the driver was not there. When we tried to explain that he might have gone to the wrong address, he was rude, dismissive, and unwilling to listen. Instead of making a reasonable effort to locate our property or contact us for directions, he insisted that he was at the correct location and claimed that he was leaving because nobody was coming to collect the parcel. What makes this situation even more frustrating is that Mr Price has successfully delivered previous orders to this exact address. Therefore, I fail to understand why my address has suddenly become a problem. I have contacted customer service repeatedly and have provided my full delivery address, suburb, and contact number on several occasions. Despite complying with every request, I have received no definite delivery date or practical solution. I was even informed that, despite my details being escalated to the relevant team, delivery could not be guaranteed. On 19 October 2026, I formally escalated my complaint to Mr Price Customer Service Management, outlining the failed delivery, the driver's unacceptable behaviour, the repeated requests for information already provided, and the lack of accountability. I clearly requested confirmation of my parcel's location, an investigation into the driver's conduct, and a definite delivery timeframe. On 20 October 2026, I received a response from Fiona Bhikapersad from Team CX Escalations, who apologised for my experience and advised me that my concerns regarding the parcel and the driver's interaction had been escalated to the courier. She further stated that she would update me as soon as feedback was received. However, as of 22 October 2026, nobody has called or emailed me with an update. I have received no information about the outcome of the escalation, the whereabouts of my parcel, or when I can expect delivery. An apology and an escalation are not solutions. If Mr Price's Escalations Team acknowledges a complaint and promises to provide feedback, I expect that commitment to be honoured. Customers should not have to keep chasing a company for basic information about orders they have already paid for. I am particularly disappointed that I have had to spend so much time trying to resolve an issue that should have been handled professionally by Mr Price and its delivery partner. The lack of communication leaves me feeling ignored and disregarded as a paying customer. I am requesting the following: 1.Immediate confirmation of the current location and tracking status of my parcel. 2.A clear explanation for the failed delivery and the driver's claim that he was at our gate. 3.Feedback on the investigation into the driver's conduct. 4.A confirmed delivery date and a commitment to ensure that my parcel reaches the correct address. 5.An explanation for why I have not received the promised follow-up from the Escalations Team. 6.If Mr Price cannot fulfil the delivery, a clear explanation of the next steps, including cancellation and a refund. I placed my order in good faith and expected a reasonable standard of service. Instead, I have experienced delays, unprofessional courier behaviour, repeated requests for the same information, and a disappointing lack of communication from the very team responsible for resolving my complaint. Mr Price, please take accountability for this matter. I do not want another generic apology or confirmation that my complaint has been escalated. I want a clear answer, meaningful action, and a resolution. I hope this complaint receives the attention it deserves and that a responsible manager will intervene to resolve the matter without further unnecessary delays. Original Delivery Date: 12 October 2026 Formal Complaint Submitted: 19 October 2026 Response from CX Escalations: 20 October 2026 Latest Status as of 22 October 2026: Parcel not received; no follow-up received. I look forward to a prompt and meaningful resolution.
1 reviews | Active since May 2017
Harassed by a call centre agent and they called the wrong number
I am not even Mr Price money customer but I was horribly harnessed this morning by your call centre agent. Firstly I don't have an account with you guys. Secondly I have been getting 10+ calls daily of you guys looking for a person called Mpho. I'm not Mpho, I don't have an account with you. When I answered with my frustration your call centre agent was rude to me. Is it my fault that you guys have the wrong number? So I'm obligated to answer your call because I need to tell you that you have the wrong number and I'm not the one who owes you money. I get that this is business but you are calling the wrong person. Your agent wasn't even apologetic
1 reviews | Active since May 2017
Harassed by a call centre agent and they called the wrong number
I am not even Mr Price money customer but I was horribly harnessed this morning by your call centre agent. Firstly I don't have an account with you guys. Secondly I have been getting 10+ calls daily of you guys looking for a person called Mpho. I'm not Mpho, I don't have an account with you. When I answered with my frustration your call centre agent was rude to me. Is it my fault that you guys have the wrong number? So I'm obligated to answer your call because I need to tell you that you have the wrong number and I'm not the one who owes you money. I get that this is business but you are calling the wrong person. Your agent wasn't even apologetic
1 reviews | Active since Mar 2014
Spam Calls Every Day
Calls every day for F knows what reason. They don't get the message that their number has been blocked BECAUSE I DON'T WANT THEM TO CALL ME. I DON'T WANT AN ACCOUNT! Remove my F phone number from your system.
1 reviews | Active since Mar 2014
Spam Calls Every Day
Calls every day for F knows what reason. They don't get the message that their number has been blocked BECAUSE I DON'T WANT THEM TO CALL ME. I DON'T WANT AN ACCOUNT! Remove my F phone number from your system.
1 reviews | Active since Jun 2025
Mr price school bags 👎
On the 8th of October I went to City Mall Mr Price to get my daughter a school, literally a week after using the bag, it is torn inside.. My daughter is in grade 1,there is nothing heavy in her bag.
1 reviews | Active since Jun 2025
Mr price school bags 👎
On the 8th of October I went to City Mall Mr Price to get my daughter a school, literally a week after using the bag, it is torn inside.. My daughter is in grade 1,there is nothing heavy in her bag.
1 reviews | Active since Jan 2016
DO NOT USE MR PRICE ONLINE STORE EVER
I purchased clothes online, this is now the second saturday no delivery and no communication as to what is happening. I constantly have to chase after them and sit for hours to be attended to on their WhatsApp line only to get disconnected when the consultants cannot provide and answer. I regret ever using this method. I now just want my refund so I can move on with my life. I have never in my life experienced such ridiculous online service, delivery company lies and then returns items to the warehouse that the entire process took two weeks; now we are going on to the third week. Something that takes other department stores 5 working days takes Mr Price a whole month.
1 reviews | Active since Jan 2016
DO NOT USE MR PRICE ONLINE STORE EVER
I purchased clothes online, this is now the second saturday no delivery and no communication as to what is happening. I constantly have to chase after them and sit for hours to be attended to on their WhatsApp line only to get disconnected when the consultants cannot provide and answer. I regret ever using this method. I now just want my refund so I can move on with my life. I have never in my life experienced such ridiculous online service, delivery company lies and then returns items to the warehouse that the entire process took two weeks; now we are going on to the third week. Something that takes other department stores 5 working days takes Mr Price a whole month.
1 reviews | Active since Feb 2024
Condescending
I was made to feel guilty for shopping online.managers voice was condescending.i left without even getting my exchange. Mr price lydenburg
1 reviews | Active since Feb 2024
Condescending
I was made to feel guilty for shopping online.managers voice was condescending.i left without even getting my exchange. Mr price lydenburg
1 reviews | Active since Oct 2026
The service was wonderful my claim was resolved within a week i m very happy with the serveice
The service was wonderful my claim was resolved within a week i m very happy with the serveice. Thank you very much
1 reviews | Active since Oct 2026
The service was wonderful my claim was resolved within a week i m very happy with the serveice
The service was wonderful my claim was resolved within a week i m very happy with the serveice. Thank you very much
1 reviews | Active since Nov 2015
Not happy
I'm not happy with your service. I placed an order online on the 13th. My items were not delivered, but when I check online the order was delivered. I logged an enquiry online but no one os responding to my issue. Even when I do the live chat, it always gives me errors
1 reviews | Active since Nov 2015
Not happy
I'm not happy with your service. I placed an order online on the 13th. My items were not delivered, but when I check online the order was delivered. I logged an enquiry online but no one os responding to my issue. Even when I do the live chat, it always gives me errors