Replied to 100% of negative reviews
Reply time on negative reviews: 140h 6m
TrustIndex
6.4
Reply Time
230h 19m
NPS Score
33
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 140h 6m
Jun '26 - Oct '26
Frequently Asked Questions About Mr Mattress
Is Mr Mattress trustworthy?
Mr Mattress has a TrustIndex of 6.4 out of 10 on Hellopeter, based on 31 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 140 hours 6 min. How is the TrustIndex calculated? →
Recent reviews (31)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
MOST TERRIBLE SERVICE AND EMPTY LIES FROM THE CEO, ANDRIES
WORST SERVICE EVER. I ordered a base set and paid for it 10 days before it had to be delivered. Kept on checking to ensure the delivery as I HAD TO HAVE the bed on a specific day as there was nothing in the place. On the said day I phoned to check all was on schedule as promised... NOBODY answers even though I left urgent messages on the whatsapp app... Phoned Andries, the CEO of the business, he does not answer, left urgent messages.... NO DELIVERY was done! 17h30 Andries phoned me, with the excuse the courier did not pick the bed up. Offered to pay for my accommodation... The next day, THE SAME STORY - NO PHONE CALL AND NO DELIVERY . Again cannot get anyone to answer or return phone calls!! Andries phone 16h30, again promise to pay for accommodation. I told him that I want a refund as this company DOES NOT HONOUR THEIR COMMITMENTS. TO THIS DAY, 3 weeks later, I have not received the money for the accommodation from Andries, he does not return any calls, whatsapps or ***.
1 reviews | Active since Oct 2026
MOST TERRIBLE SERVICE AND EMPTY LIES FROM THE CEO, ANDRIES
WORST SERVICE EVER. I ordered a base set and paid for it 10 days before it had to be delivered. Kept on checking to ensure the delivery as I HAD TO HAVE the bed on a specific day as there was nothing in the place. On the said day I phoned to check all was on schedule as promised... NOBODY answers even though I left urgent messages on the whatsapp app... Phoned Andries, the CEO of the business, he does not answer, left urgent messages.... NO DELIVERY was done! 17h30 Andries phoned me, with the excuse the courier did not pick the bed up. Offered to pay for my accommodation... The next day, THE SAME STORY - NO PHONE CALL AND NO DELIVERY . Again cannot get anyone to answer or return phone calls!! Andries phone 16h30, again promise to pay for accommodation. I told him that I want a refund as this company DOES NOT HONOUR THEIR COMMITMENTS. TO THIS DAY, 3 weeks later, I have not received the money for the accommodation from Andries, he does not return any calls, whatsapps or ***.
1 reviews | Active since May 2022
Fantastic service and product
Ordered a mattress only from Mr Mattress because our old one was about to kill me. Bad sleep, waking up stiff and sore. They kept me updated during the whole process and we absolutely love the mattress, good support, comfortable and well made, decent quality, definitely recommend!
1 reviews | Active since May 2022
Fantastic service and product
Ordered a mattress only from Mr Mattress because our old one was about to kill me. Bad sleep, waking up stiff and sore. They kept me updated during the whole process and we absolutely love the mattress, good support, comfortable and well made, decent quality, definitely recommend!
1 reviews | Active since Sept 2013
Exceptional
Found Mr Matress on social media. I researched, asked questions on *** that were answered immediately, effectively and friendly. I dealt with the owner himself, who was professional, caring and extremely efficient. Ordered my mattress topper, the delivery communication was good. The delivery arrived quicker than their 5 days advertised. The product is thick and soft and fitted the mattress perfectly. Definitely 5 stars for service and product!
1 reviews | Active since Sept 2013
Exceptional
Found Mr Matress on social media. I researched, asked questions on *** that were answered immediately, effectively and friendly. I dealt with the owner himself, who was professional, caring and extremely efficient. Ordered my mattress topper, the delivery communication was good. The delivery arrived quicker than their 5 days advertised. The product is thick and soft and fitted the mattress perfectly. Definitely 5 stars for service and product!
1 reviews | Active since Oct 2026
Better Sleep and Great Value for Money
My old bed was squeaky and left me with a sore back, but since getting this one, I've been sleeping much better and now have an extra bed for the spare room, and I love the 365-night comfort trial for the added peace of mind.
1 reviews | Active since Oct 2026
Better Sleep and Great Value for Money
My old bed was squeaky and left me with a sore back, but since getting this one, I've been sleeping much better and now have an extra bed for the spare room, and I love the 365-night comfort trial for the added peace of mind.
1 reviews | Active since Jun 2017
Excellent product, excellent service, excellent communication
Excellent product, excellent service, excellent communication. 5 start rating from me. I have arthritis and my new bed is so comforting on my hips and shoulders. Thanks mr matttess. Be blessed
1 reviews | Active since Jun 2017
Excellent product, excellent service, excellent communication
Excellent product, excellent service, excellent communication. 5 start rating from me. I have arthritis and my new bed is so comforting on my hips and shoulders. Thanks mr matttess. Be blessed
1 reviews | Active since Nov 2021
World class service and quick delivery
Delivery and communication was world class. And the produck is very good value for money. Of you stuggle with back pain then you cant go wrong with mr mattress. Thanks Andries and team
1 reviews | Active since Nov 2021
World class service and quick delivery
Delivery and communication was world class. And the produck is very good value for money. Of you stuggle with back pain then you cant go wrong with mr mattress. Thanks Andries and team
1 reviews | Active since Oct 2026
Extremely poor service
Order *** The review is just service based, have not received the matress yet. Order placed 29 September. I hope the matress is better quality than the service, service is very bad. No update or feedback or anything after paying. Dont rely on the supp**** delivery date either. You will not get feedback on anything and will be stuck with phones ringing and no one answering. Depending on how hard you push, you "might" get a quick false promise email. Like I said, dont know about the product but the process and service up to now makes me whish I went a different route. I dont recommend them to anyone who is serious when it comes to doing busisness. If your vibe is more meh "I will just wait and see what happens" then sure. Dont know about the matress quality though.....
1 reviews | Active since Oct 2026
Extremely poor service
Order *** The review is just service based, have not received the matress yet. Order placed 29 September. I hope the matress is better quality than the service, service is very bad. No update or feedback or anything after paying. Dont rely on the supp**** delivery date either. You will not get feedback on anything and will be stuck with phones ringing and no one answering. Depending on how hard you push, you "might" get a quick false promise email. Like I said, dont know about the product but the process and service up to now makes me whish I went a different route. I dont recommend them to anyone who is serious when it comes to doing busisness. If your vibe is more meh "I will just wait and see what happens" then sure. Dont know about the matress quality though.....
1 reviews | Active since Mar 2021
Single mattress
My old mattress was not helped with my healt condition, I'm very sure, it was not the best quality as well, no matter what price or brand and how looks how nice it was. Under my 40+kg coming out the hole on the middle. Mr mattress project is very-very durable mattress and the best, you can use both sides. You can have 365 days to sleep on it and if maybe you are not happy, you can send it back and try different one from them. My body still getting use to it, but im happier then with my previous one. The service is excellent, if you have any questions they are coming back to you in no time! Im strongly recommend to try, buy one mattress what is suit for you. Thank you, Ildiko
1 reviews | Active since Mar 2021
Single mattress
My old mattress was not helped with my healt condition, I'm very sure, it was not the best quality as well, no matter what price or brand and how looks how nice it was. Under my 40+kg coming out the hole on the middle. Mr mattress project is very-very durable mattress and the best, you can use both sides. You can have 365 days to sleep on it and if maybe you are not happy, you can send it back and try different one from them. My body still getting use to it, but im happier then with my previous one. The service is excellent, if you have any questions they are coming back to you in no time! Im strongly recommend to try, buy one mattress what is suit for you. Thank you, Ildiko