ML
Magda L
1 reviews | Active since Aug 2022
03 May 2023, 09:40
Zero customer services
Absolute poor service!!! Zero customer care on old account that was incorrectly invoiced after the service should've been cancelled. I've been struggling for 4 months now and haven't one single person able to help me, all the blame get shifted on people that left.
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Replies (3)0
Replies (3)
MorClick Satellite Internet Solutions's replyOfficial
03 May 2023, 10:30Good morning Magda. We would like to thank you for your valuable feedback. We understand your frustration and apologise for any inconvenience caused. Your patience is appreciated while speak to the relevant department so as so get the best possible outcome for you. Kind Regards, The MorClick Digital Team
MorClick Satellite Internet Solutions's reply03 May 2023, 10:30
Official
Good morning Magda. We would like to thank you for your valuable feedback. We understand your frustration and apologise for any inconvenience caused. Your patience is appreciated while speak to the relevant department so as so get the best possible outcome for you. Kind Regards, The MorClick Digital Team
MorClick Satellite Internet Solutions's replyOfficial
03 May 2023, 12:12Hi Magda. Please know that we take your concerns very seriously and our team has been actively trying to reach out to you to discuss the miscommunication that led to this issue.Unfortunately, we were not able to reach you despite multiple attempts. We understand that this only adds to your frustration and we deeply regret any further inconvenience caused.Thank you for bringing this to our attention and giving us the opportunity to address your concerns.
MorClick Satellite Internet Solutions's reply03 May 2023, 12:12
Official
Hi Magda. Please know that we take your concerns very seriously and our team has been actively trying to reach out to you to discuss the miscommunication that led to this issue.Unfortunately, we were not able to reach you despite multiple attempts. We understand that this only adds to your frustration and we deeply regret any further inconvenience caused.Thank you for bringing this to our attention and giving us the opportunity to address your concerns.
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Magda L's updateReviewer Update
03 May 2023, 12:24Please note that you do have my most recent contact details as I weekly as for updates from Earl and ****ha.
ML
Magda L's update03 May 2023, 12:24
Reviewer Update
Please note that you do have my most recent contact details as I weekly as for updates from Earl and ****ha.