ML
Magda L
1 reviews | Active since Aug 2022
22 May 2023, 13:12
Zero customer care - Rate -10
Worst service experience I have ever had with ANY kind of service providers!!!! Absolutely money driven. Don't send out statements when invoices get issued, after a year you get a statement with this HUGE brought forward amount. It took them almost 5 months to get back to me regarding my account as no-one can answer your questions. Still I get billed for equipment that I asked to be collected. But it is never their fault, don't worry. This is just absolutely ridiculous!!!
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MorClick Satellite Internet Solutions's replyOfficial
24 May 2023, 12:51Good afternoon Magda. Thank you for taking the time to provide feedback about your recent experience with our service. We genuinely apologise for any inconvenience you may have encountered. We understand that you have expressed dissatisfaction with the service provided, and our intention is to assist you in the best possible way. According to our records, it appears that you are currently in direct contact with our accounts department regarding the management of the equipment cost. To ensure a more thorough and personalised conversation, we kindly request that you reach out directly to the accounts department so that we can work together to find a satisfactory resolution. Kind Regards, The MorClick Digital Team.
Best regards,
MorClick Satellite Internet Solutions's reply24 May 2023, 12:51
Official
Good afternoon Magda. Thank you for taking the time to provide feedback about your recent experience with our service. We genuinely apologise for any inconvenience you may have encountered. We understand that you have expressed dissatisfaction with the service provided, and our intention is to assist you in the best possible way. According to our records, it appears that you are currently in direct contact with our accounts department regarding the management of the equipment cost. To ensure a more thorough and personalised conversation, we kindly request that you reach out directly to the accounts department so that we can work together to find a satisfactory resolution. Kind Regards, The MorClick Digital Team.
Best regards,