Worst service provider morclick
Morclick experience is the worst. Besides a frustrating communication automated helpline. The problem of very slow system is that it always reverts to that after they have checked it. Then after 10 very frustrating attempts a technician comes out. Realign the original installation due to their poor original installation and you must pay for that. If you don't they cut your service. Its like having a gun to your head. So now I don't have the poor service I was paying R1k a month for. Maybe its the wake up call to go to another service provider. Morclick in communication is the worst communication ever.
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Replies (3)
MorClick Satellite Internet Solutions's replyOfficial
07 Jan 2025, 10:43Good day, Mr. Glasser. Thank you for taking the time to share your experience with us. We are deeply sorry to hear about the challenges you’ve faced, particularly regarding communication issues, system performance, and the frustrations surrounding technician visits and costs.
We will escalate your concerns to our Customer Support Team to ensure the best possible outcome. Once again, we sincerely apologise for the inconvenience and thank you for bringing this to our attention. We value your feedback. Kind Regards, The MorClick Digital Team.
We will escalate your concerns to our Customer Support Team to ensure the best possible outcome. Once again, we sincerely apologise for the inconvenience and thank you for bringing this to our attention. We value your feedback. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply07 Jan 2025, 10:43
Official
Good day, Mr. Glasser. Thank you for taking the time to share your experience with us. We are deeply sorry to hear about the challenges you’ve faced, particularly regarding communication issues, system performance, and the frustrations surrounding technician visits and costs.
We will escalate your concerns to our Customer Support Team to ensure the best possible outcome. Once again, we sincerely apologise for the inconvenience and thank you for bringing this to our attention. We value your feedback. Kind Regards, The MorClick Digital Team.
We will escalate your concerns to our Customer Support Team to ensure the best possible outcome. Once again, we sincerely apologise for the inconvenience and thank you for bringing this to our attention. We value your feedback. Kind Regards, The MorClick Digital Team.
's updateReviewer Update
07 Jan 2025, 12:09As per yiu message above where you are going to escalate the matter nothing has been done. No communication back to me either. This is the way your company operates all the time. The customer is left hanging. Your online chat is exactly the same. I am also waiting for a escalation there. Yet no feedback and the service which I paid for this month is suspended for a technician bill which achieved nothing in terms of fixing the original problem of a very slow almost non existant service. And I see from other posts on this platform many people are having the same issues with your company. Time to go to other social media platforms
's update07 Jan 2025, 12:09
Reviewer Update
As per yiu message above where you are going to escalate the matter nothing has been done. No communication back to me either. This is the way your company operates all the time. The customer is left hanging. Your online chat is exactly the same. I am also waiting for a escalation there. Yet no feedback and the service which I paid for this month is suspended for a technician bill which achieved nothing in terms of fixing the original problem of a very slow almost non existant service. And I see from other posts on this platform many people are having the same issues with your company. Time to go to other social media platforms
's updateReviewer Update
08 Jan 2025, 11:14So to let you know that morclick as per their response here on this platform and on their whattsapp line had escalated the matter. To date no further response on either platform. My subsequent attempt to contact them this morning has not been answered.
They have my subscription fee for this month but trying to charge me R1800 for a technician who came out said there was 2 *****s loose or missing. This is on their equipment. Why should the client pay on their equipment?
Further how do you take the subscription but no access until you call out fee is paid. Cant be legally correct.?
They don't respond either. Terrible company to deal with . I will persevere to let everyone know about this bad service supplier
They have my subscription fee for this month but trying to charge me R1800 for a technician who came out said there was 2 *****s loose or missing. This is on their equipment. Why should the client pay on their equipment?
Further how do you take the subscription but no access until you call out fee is paid. Cant be legally correct.?
They don't respond either. Terrible company to deal with . I will persevere to let everyone know about this bad service supplier
's update08 Jan 2025, 11:14
Reviewer Update
So to let you know that morclick as per their response here on this platform and on their whattsapp line had escalated the matter. To date no further response on either platform. My subsequent attempt to contact them this morning has not been answered.
They have my subscription fee for this month but trying to charge me R1800 for a technician who came out said there was 2 *****s loose or missing. This is on their equipment. Why should the client pay on their equipment?
Further how do you take the subscription but no access until you call out fee is paid. Cant be legally correct.?
They don't respond either. Terrible company to deal with . I will persevere to let everyone know about this bad service supplier
They have my subscription fee for this month but trying to charge me R1800 for a technician who came out said there was 2 *****s loose or missing. This is on their equipment. Why should the client pay on their equipment?
Further how do you take the subscription but no access until you call out fee is paid. Cant be legally correct.?
They don't respond either. Terrible company to deal with . I will persevere to let everyone know about this bad service supplier