Worst service, no communication

Account A8479 Hi,

The equipment was installed on the 26th October 2021. My house burned down that evening. I called the customer service and I told them what happened and requested that they cancel my contract as my house had burned down and I was not going to be able to continue with them without a house.

It has been a struggle every month with them debiting my account every single month. There has been absolutely no follow up from them. I email and no response, I call and I get told I will be called back and this never happens.

They keep changing the debit amounts so I can't even block them with the bank from debiting. I am going through so much with not having a home, having to start life over from scratch. Needing money to replace what was lost and you guys have no shame in taking my much needed money into your pockets.

I need this resolved, ASAP.

You need to stop debiting my account immediately.

It has been 3 months of this madness.

I need this escalated to the highest person because you seem to be failing me.