1 reviews | Active since Nov 2023
Worst service ever.MCL
I am having problems canceling my contract A9568, on the 12/10/2023 I sent an email to *** to ask them how to cancel my account ,I received a ref MCL219009, to say they have received my email and would get back to me, a couple of days later I phoned them and spoke to an agent and he said I must email the same email adress ,which I did and got another reference MCL219686, they then responded and said that I could cancel but my contract which had been renewed until 15 October 2025, which I rep**** to on email to say that I did not give permission to renew my contract ,I then phoned and an agent said they would sort it out, a couple of days later ,I sent another email and got another reference number MCL221069 which I have not had any response to. Please help *** ***
We acknowledge your request to cancel and to ensure a smooth process, we have escalated your case to our Retentions Department. A representative will be in touch with you shortly to oversee the process and address any remaining concerns.
We genuinely regret any disruption to your experience with our service. Your satisfaction is our priority, and we are committed to making this process as seamless as possible for you. Kind Regards, the MorClick Digital Team.
Best regards,
We acknowledge your request to cancel and to ensure a smooth process, we have escalated your case to our Retentions Department. A representative will be in touch with you shortly to oversee the process and address any remaining concerns.
We genuinely regret any disruption to your experience with our service. Your satisfaction is our priority, and we are committed to making this process as seamless as possible for you. Kind Regards, the MorClick Digital Team.
Best regards,