GP
Gert P

1 reviews | Active since Mar 2021

08 Sept 2024, 08:36

Worst ever

Worst internet service ever. When you sign up they don’t tell you that the latency is extremely slow. You can send a ***eon quicker than this. It is old outdated system. Straight after the installation, I told the installers it is unacceptable. The installers told their office that I was not happy with the slow internet. For 3 weeks I kept complaining and ask them to fix it or remove it as it. They kept saying we should use it and it will ‘settle’. Never did. They then removed their equipment but now demand R23000 from me for early termination. See you in court. I have all the correspondence and even made a Youtube of it. What a con. No wonder they have a 1 star rating. Do not get Morclick.

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Replies (3)
MorClick Satellite Internet Solutions
MorClick Satellite Internet Solutions's reply09 Sept 2024, 12:05
Official
 Good day, Mr. Du Preez, thank you for taking the time to share your feedback regarding your experience with MorClick. We sincerely apologise for the frustration you’ve encountered with our service. We take your concerns about latency and the handling of your service issues very seriously. Our goal is to assist in resolving these matters as efficiently as possible. We have requested your contact number to discuss your concerns directly, but it appears we have not yet received a response to our previous messages. Please be assured that your concerns have been escalated to our team, and they will reach out to you promptly to work toward a resolution. Kind Regards, The MorClick Digital Team. 
GP
Gert P's update10 Sept 2024, 15:39
Reviewer Update
You have my number. You have the contract. The installers phoned me before. Your call centre phoned me before.
This is just another automated reply with no action.
I have asked for a sales or operations manager/director to phone me with no reply.

MorClick Satellite Internet Solutions
MorClick Satellite Internet Solutions's reply11 Sept 2024, 09:23
Official
Good day Mr Du Preez, thank you for your reply. Please be assured that we have escalated this matter to our Operations Manager, who will be in contact with you to address your concerns. Kind Regards, The MorClick Digital Team.