Worst customer services experience.

We had our MorClick 75GB line installed in January 2024. It has now been six months and we have never had a week where we could use it. it is either down or so slow you cannot even open a FB page. When sending a message to the WhatsApp line, you only get "Please respond with the expected response only" and our emails are not answered. The email also no longer works and they only reponse via WhatsApp. When you send a WhatsApp you only get the response "Please response with expected response". You cannot phone as the phone lines are not working. Luckily we did not cancel our previous provider but have been paying for this service for six-months with no usage. I could not even open the Hallo Peter page on the Morclick internet service! The one time we got a response, they suggested that maybe our data is finished. How can it be if we have not been using it! Would not recommend this service to anyone. I have emailed the National Consumers Commission to request them to intervene to cancel the contract before the 24-months are over, as it is not fair to pay for a service you are not getting at R1000 a month.